Frequently Asked Questions

Yes, customization options are a key feature, allowing customers to select the wood type, stain color, hardware, dimensions, and sometimes even specific designs.

I don’t know, do we?

Heartland Heirlooms stands behind their products with warranties covering craftsmanship and materials.

Heartland Heirlooms offers online options for stain samples, to help customers match the finish to their home decor.

Since each piece is custom-made to order, lead times can vary, often several weeks or months, but the quality is generally considered “well worth the wait”.

Shipping costs vary; depending on the item being purchased and the shipping address. We also offer flat-rate shipping for orders over a certain amount (?).

Yes, the furniture is handcrafted by skilled Amish and Mennonite artisans, primarily in Ohio.

Heartland Heirlooms currently offers delivery to Ohio and neighboring states, including “white glove” services that include delivery and assembly for a fee.

Heartland Heirlooms artisans employ time-honored techniques like mortise-and-tenon joints and dovetail drawers to ensure heirloom quality and longevity.

Given the custom nature of the furniture, return policies can be restrictive, with some stores not accepting returns unless the product is damaged or incorrect.

We at Heartland Heirlooms typically use northern kiln-dried hardwoods such as red oak, cherry, maple, hickory, and walnut, known for their durability and strength.

Standard payment methods (credit cards, etc.) are accepted. We also offer specialized financing plans.